Refund policy

Professional Potencies™ Return Policy

Our Commitment to Quality

At Professional Potencies™, we take pride in the purity, safety, and effectiveness of every product we manufacture. Each formula is produced under strict quality control standards in GMP-certified facilities to ensure that you receive products of the highest professional grade.

Return Eligibility

Because dietary supplements are ingestible products, we are unable to accept returns of opened or partially used bottles.
However, we will gladly accept unopened, sealed products returned within 30 days of the delivery date, provided they meet the following conditions:

  • The product is in its original, unopened packaging.
  • The seal has not been broken or tampered with.
  • Proof of purchase (such as an order number or receipt) is provided.


Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt. We will promptly replace the item(s) or issue a full refund, including shipping costs, once the issue is verified.

Photos of the packaging and product may be requested to assist in our quality assurance process.

Return Procedure

To initiate a return:

  1. Email our Customer Care team at support@professionalpotencies.com with your order number and reason for return.
  2. Returns must be received within 14 days after the RA is issued.
  3. Refunds are processed within 5–10 business days of receipt and inspection of the returned item.
  • Shipping and handling fees are non-refundable (except for damaged or incorrect items).


Exclusions

  • Products purchased from third-party retailers or distributors must be returned directly to the place of purchase in accordance with their policies.
  • Promotional, sample, or final sale items are non-returnable.
  • Returns without prior authorization or that fail to meet eligibility criteria may not be accepted.